Select your operating system.
General Troubleshooting
If you are having problems with our software, you can try one of the following. These will be most effective against performance issues, but may resolve other problems too.
-
Restart the Software
Sometimes when software has been running for a while it can clog up your device's resources. Closing the software and re-opening it can resolve this.
-
Close Other Apps
If your device is running into performance issues, try closing any programs running in the background. Programs running in the background can use up your device's resources slowing down the ones you are trying to use.
-
Restart your Device
As you use your device, it uses up its resources causing it to slow down over time. Restarting your device can help clear out its resources and get your software running smoothly again.
General Troubleshooting
If you are having problems with our software, you can try one of the following. These will be most effective against performance issues, but may resolve other problems too.
-
Restart the Software
Sometimes when software has been running for a while it can clog up your device's resources. Closing the software and re-opening it can resolve this.
-
Close Other Apps
If your device is running into performance issues, try closing any programs running in the background. Programs running in the background can use up your device's resources slowing down the ones you are trying to use.
-
Restart your Device
As you use your device, it uses up its resources causing it to slow down over time. Restarting your device can help clear out its resources and get your software running smoothly again.
Helpful Hints
Here are some useful hints for this operating system.
Closing Apps
Devices with Home Button
Double-press the home button and scroll along until you find the app listed. Swipe up on the preview to completely close it.
Devices without Home Button
On the home screen swipe up from the bottom of the screen and scroll along until you find the app listed. Swipe up on the preview to completely close it.
General Troubleshooting
If you are having problems with our software, you can try one of the following. These will be most effective against performance issues, but may resolve other problems too.
-
Restart the Software
Sometimes when software has been running for a while it can clog up your device's resources. Closing the software and re-opening it can resolve this.
-
Close Other Apps
If your device is running into performance issues, try closing any programs running in the background. Programs running in the background can use up your device's resources slowing down the ones you are trying to use.
-
Restart your Device
As you use your device, it uses up its resources causing it to slow down over time. Restarting your device can help clear out its resources and get your software running smoothly again.
Helpful Hints
Here are some useful hints for this operating system.
Closing Apps
Devices Using Gestures
On the home screen swipe up from the bottom of the screen and scroll along until you find the app listed. Swipe up on the preview to completely close it.
Devices Using Buttons
Press the three-lines icon at the bottom left of your screen and scroll along until you find the app listed. Swipe up on the preview to completely close it.
Some devices may differ. Please refer to relevant documentation.
Still having trouble? Get in touch with us at support@blueloch.co.uk.